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FAQ

Q: What is the default currency of the socks? And how do I change it to other currencies? 
 A: All our socks are displayed in Hong Kong Dollars (HKD), there is a button on the right top if you are using a desktop, you can switch it to USD, EUR, JPY or other currencies as listed. For the mobile user, please go to the grey bars on your top left, and scroll all the way down to find the currency bottom.

Q: I already changed it to USD, but when I checked out, why did it switch back to HKD?
A: Our website system only allows us to show the check out page in HKD, but there should be an approximate amount at the bottom to display the total amount with shipping fee in your selected currency, and your credit card will also be charged in Hong Kong Dollars.

Q: How much is the shipping cost? Do they ship to my country?
 A: We provide free shipping on orders over US$55 to some countries, and some over US$65 and US$85. You may find the shipping cost at our shipping fee page, if you cannot find your country in the shipping section, please do not hesitate to contact us at info@comfy-socks.com.we will see what can we do for you.   shipping fee

Q: Is there a tracking code for delivery?
 A: Tracking code will be provided to most countries, you can see the comment section in the order, we will update it once we ship out.

Q: When do you ship once I place the order? 
A: We will ship out in 2 - 3 business day after the order is placed, we do not ship on weekends or any public holidays in Hong Kong. During peak season, from November to December, it will take longer time to ship out.

Q: I found one of the socks is defective, can I ask for a refund or a new pair?
A: Of course we can refund the defective goods or we can arrange a new pair to you.