Refund Policy
DELIVERY AND RETURNS
Shipping costs will be added where applicable. For shipping charges, please view the Comfysocks shipping & delivery charge table.
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Comfysocks cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Comfysocks. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, Comfysocks will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above. For countries within the EU, VAT will be included in the refund.
Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Comfysocks’ instructions, which can be found in your confirmation e-mail.
When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions. Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email. Our appointed courier partners in each region deliver all orders. Uncollected items are subject to $20 USD will be charged for uncollected items if the package is to be re-sent. Incorrect contact details will be subject to an extra charge of $20 USD will be charged for returned deliveries caused by entering incorrect or insufficient contact details. Orders to countries outside USA, JAPAN and EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and PAYPAL payment options. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
The prices quoted on this Website are final prices, which may vary either higher or lower than the prices in stores. You acknowledge that the prices quoted on the Website at the time of ordering will be honored. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Orders to countries outside of EU, USA, Japan may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. Comfysocks ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU, USA, Japan and we cannot predict what your charges may be. If you do incur any such additional charges they must be rendered for your package to clear customs. Please contact your local customs office for more information. If your country is part of the European Union (EU), prices include VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Comfysocks is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Stock levels are subject to availability and we do our best to ensure all orders are packed accordingly to the desired quantities and styles. Should any order not be fulfilled by our warehouse upon packing due to items becoming out of stock, we will inform you of this as soon as possible. We will refund you for the out of stock item(s) upon packing and send the rest of your goods. We do not hold any orders and cannot cancel orders at this point of the process. Orders will be packed and shipped as usual in our normal processes and procedures.